PRIVACY POLICY

This policy provides details of how we collect and process your personal data through your use of our site //https://www.edengardennursery.com

Eden Garden Nursery Ltd are in this case the data controller and we are responsible for your collected personal data.

 

Contact Details

Eden Garden Nursery Ltd - Company number 05841435

St Benet's Way, Ouston, Chester-le-Street, Co Durham DH2 1QX

Email address: care@edengardennursery.com

Appointed data controller: Gerrard Errington

It is very important that the information we hold about you is accurate and up to date. Please contact us if you suspect your information is either incorrect or has changed.

WHAT DATA DO WE COLLECT, WHY AND ON WHAT GROUND WE PROCESS IT

We may process the following categories of data:

Communication Data
We use this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this is our legitimate interests which in this case are to respond to communications sent to us, keep records for administration purposes and to establish, pursue or defend legal claims.
It includes any communication that you send to us whether that be through website forms, email, text, social media or any other communication that you send us.

Customer Data
Includes data relating to the purchase of services i.e. your name, title, billing address, email address, phone number, contact details and purchase details. This data is used for the supply of services you have purchased and to keep records of these transactions. Our lawful ground for this is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data
Includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data
Includes data about your use of our website and online services such as your IP address, your login data where available, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system provided by Google but not exclusively. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business by feeding our marketing strategy.

Marketing Data
Where relevant includes data about your preferences about marketing from us and our third parties and your communication preferences. We process this data to enable us to deliver relevant website content and advertisements to you and measure effectiveness of this. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, and to influence our marketing strategy to grow our business.


We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we send you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests. 

MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests mostly to grow the business.

Under the Privacy and Electronic Communications Regulations, from time to time we may send you marketing communications 

  • you made a purchase or asked for information from us about our goods or services or

  • you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.

If you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

 

DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services, namely "Learning Journals" and "Instant Nursery Manager" applications.

  • Professional advisers including lawyers, bankers, auditors and insurers

  • Government bodies that require us to report processing activities, namely Durham County Council.

 

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. 

INTERNATIONAL TRANSFERS
Every effort will be made to ensure all data services are held in the UK/EU. If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place. If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

DATA SECURITY
We have security measures in place to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without consent. We also allow access to your personal data only to those employees and partners who have a business need. 

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if required to.

DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, such as satisfying any legal, accounting, reporting or audit requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 7 years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS
UK GDPR provides the following rights for individuals:

  1. The right to be informed

  2. The right of access

  3. The right to rectification

  4. The right to erasure

  5. The right to restrict processing

  6. The right to data portability

  7. The right to object

  8. Rights in relation to automated decision making and profiling.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

 

If you wish to exercise any of the rights set out above, please email us at care@edengardennursery.com

Usually there are no fees payable for such requests. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within 14 days. Occasionally it may take us longer than this if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office. 

THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We cannot control these third-party websites and are not responsible for their privacy statements. Please read the privacy notice of every website you visit. We make every effort to link to complaint websites.

COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Upon first entry to our website you are provided with profile options for cookie consent and for what reason they are used.

Eden Garden Nursery Ltd - Company number 05841435

St Benet's Way, Ouston, Chester-le-Street, Co Durham DH2 1QX

Please contact us on 0191 4111 488 or

care@edengardennursery.com

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